Innovation Number 27: 2009 Little Innovation : 2010?

Innovation Number 27

2009 IT Innovation suffered, but in 2010?

A recent Datamonitor report has showed that 25% of 3,000 executives questioned believe that IT budget cuts harmed innovation and stopped them winning new business. Most CIO’s do not believe cloud computing is the answer according to BT’s Enterprise Intelligence survey many citing the security issues and a lack of understanding as a reason for not investing. The outsourcing trend took a bit of a battering in 2009 but according to EquaTerra the pipelines of outsourcers are growing and growth rates are likely to be at 2008 levels (see the article). Mobilisation of enterprises seems to severely missed the stretch targets made for it a few years back.

So, as always at this time of year, it is a time to make your guess (calculated or otherwise) as to what key innovation is going to be at the forefront in 2010…… our prediction: NONE!

There will be no one great innovation that will revolutionise IT fortunes. IT budgets will remain under severe pressure and any savings will be sucked back into the organisation to fund recovery, customer retention/expansion or expanding the business in other forms. The one possibility that supports this maybe Business Intelligence investment but with initial investment being so high, many companies will make do…..

So what do you think will be the big IT Innovation winner in 2010 email us or call us on 07712 663598.

SAP STAR Number 27: Tony Gregory

Let me introduce

Tony Gregory

Systems and business training solutions can be expensive; typically £1-5m, time consuming; 1 – 3 years, and more often than not don’t deliver the results you hoped for; Gartner reports 50% of all training projects fail and we all know your systems and processes are only as good as the people that use them!

Tony will utilise your existing infrastructure and resources, including the efficiencies of any training tools you’ve already purchased and using his knowledge of the latest strategies, technologies and performance support tools, will work with you to understand your key objectives and business drivers, quickly developing an integrated solution that delivers guaranteed results from minimal investment.

Tony is an expert in finding and delivering the fastest path to a working, collaborative and cost effective education strategy, delivering more for less using reusable technologies, to ensure you win the right to re-invest the savings into future higher ROI projects.

Tony has been a colleague and friend for a long time and I know that he can add value to building your systems-lead training strategy, your Knowledge Collaboration project or the ongoing support of your business by providing the most cost effective, intuitive and easy to use learning solution across the organisation. Call me and I will put you in touch with Tony. Call Jeremy on 07712 663598

SIN27: csi10 Wanted: Customer Service Expert

Customer Service Expert

csi10 have been asked to help find a person who has experience in helping develop and manage customer relationships to a mutually profitable outcome. Whilst always looking for new opportunities the person must be adept at managing the service expectations and actual delivery to a set of very demanding clients. A background in IT infrastructure and IT service delivery will be important as will the ability to demonstrate that you can marshal a set of different departments and resources into one seamless service for the customer. For more information please send an email to Terrie.Creswell@csi10.co.uk

Happy New 2010 and thanks!!!

Happy New 2010 and thanks!!!

csi10 would like to thank our clients for helping us deliver improved innovative services.

2009 proved to be a tough year for many in the IT industry and csi10 was not alone in having to find new innovations to help weather a turbulent 2009.

As 2009 progressed we reviewed how we helped those clients who trusted us to bring them new ideas and innovations. We were very aware that many of our clients had budget restrictions imposed in 2009 and needed to improve how they communicated the value they added and improve the way they justified new investment.

With our clients we re-developed and expanded a service offering and now would like to offer you the ‘csi10 IT coaching service’. Aimed at the CIO and direct reports it provides a unified way of capturing, analyzing, articulating and communicating the VALUE added by the IT department as a whole and the individual departments within the IT department. An option allows this to be extended to individual coaching that allows the IT department senior management to radically improve how they are perceived by their clients (the business.)

These new client-led services are helping our customer to re-establish some of the fundamentals that assist the whole IT department to understand and communicate how to build strong cases for more innovative projects in IT and deliver much more business-as-usual efficiencies.

csi10 IT Coaching Services can be initiated for as little as £5,000 for a team session and the outcome is a unified approach, common language and communication style that builds the positive perception and reputation of your IT department.

For more call Jeremy on 07712 663598

SAP Innovation Newsletter 26: Introduction

We like to bring real innovations that generate savings to the table first and I am sure you will forgive us if we are a bit premature with this application of GRID-Computing to SAP infrastructure. The savings and claims made are just too big to ignore.

Also our SAP Star is more of a Change Guru with a much broader reach that just SAP; he is however a man that can help you make change stick. If you know SAP CRM and can get senior exec’s to understand, use and really value it, we really have a challenge for you.

And Finally, for the smaller organisations out there, this is your chance to rent the power of SAP at a bargain price – however you will be a Guinea Pig.

Innovation Number 26: Harnessing Prodigious Power

We have recently been very impressed by the claims of a very valuable and highly desirable piece of extraordinary thinking that claims it can reduce the costs of operating your SAP systems by £10m’s.

The approach claims to harness the GRIDComputing concepts and apply them to the SAP infrastructure with some very key and highly protected additions.

This apparently simple idea is making remarkable claims; for one of their clients, this include:-

• Server Count reduced by 90%.
• SAP Instances reduced from 130 to 30
• Consistent management of environments 80% automated

Along with some other incredible simplifications and reduction in complexities, the realisation of the approach has, for one customer, contributed c.£2m of saving per annum with a payback in about 2 years.

We at csi10, thought that this approach was so important that we have yet to fully explore the possibilities….. but thought you should know about it…..

For more information and to do your own review, call us on 07712 663598.

SAP STAR Number 26: Phil Puddefoot

I have known Phil ever since I did NOT give him the Training Manager job at SAP; he was over qualified; really!!

Anyway, Phil provides that excellent combination of talents and straight-forward strategic thinking that allows change management to become an integrated part of transition programmes and not just a bolt-on. A consummate change professional who is adept at helping you plan (and execute) your change strategy in terms that the board and exec can clearly understand and easily buy in to.

With many 10K+ user transformation projects under his belt, including the pub and hotel group with 350 sites and more than 10K users, 2million online learners through learn direct and a banking group project with 60K users , Phil has a background, toolset and reference clientele that impresses.

His experience ensures that your business objectives are achieved, users are ready, willing and able to adapt to the change and that it is all driven by a crystal clear strategy and a comprehensive plan.

So, if you are involved in, planning or even considering a transformation that involves large scale business change, Phil is the man to talk to…..

Drop me a line and I will gladly introduce you……

Call me on 07712 663598.

SIN26: Any Guinea Pigs out there?

SAP look to increase the test base for their SaaS offering.

Fancy being an Guinea Pig for the latest release of SAP’s Business ByDesign.

Rinow Zinow, an old colleague from SAP Ag, has been to London resetting expectations around SAP’s initial push into the SaaS market. The original target of 10,000 customers by end of 2010, is somewhat awry, with only 90 currently using it worldwide. However, SAP remain confident that they can meet the 10K target by 2012 even with the reduced investment announced last year.

So if you fancy being a Guinea Pig, now is the time to cut a deal with SAP. They ofcourse will also want you be a reference customer which I am sure they will consider when they offer you a great Guinea Pig deal.

Call Jeremy on 07712 663598

SIN25: csi10 Wanted: SAP CRM Coach

SAP CRM Coach

csi10 have been asked to help with the roll-out of a SAP CRM project. The project will roll-out through the many divisions of this corporation. One such division is rolling out the pipeline management processes. A coach is required to help the CEO/CFO and Business Development Director know exactly what is contained within the numbers that are presented, how to drill down to the information on which they are based, what other reporting is easy to access and utilise. The coaching role will also be expected to help these senior execs understand and define their future requirements from the SAP CRM system.

Initially a 10 day assignment, you will be expert at bringing hard-pressed senior execs to rely on and value new technology.

SAP Innovation Newsletter 25: Introduction

Keeping your SAP skills up-to-date can be a challenge; demonstrating the latest functionality in the latest release of SAP to your users is hard; providing training systems for new users can be a pain; Now SID can come to your rescue.

Having built SAP focussed businesses in both Europe and Asia you may like to have a chat with Dudley Beagle who is able to help grow SAP revenues through an excellent network of customers, partners and SAP contacts.

Could you help build a world-class PMO function in one of the fastest growing companies in the UK? Then see below.

And Finally, want to save 50% on your SAP Maintenance Costs …. It’s possible.